Phone answering service
Practices, clinics, agencies, tradespeople, associations: we answer in your name, manage your calendar and pass on your messages.
Your phone is ringing…
Your phone answering service: human, local and 100% in France. A small team of secretaries trained in your field, who answer in your practice's name, manage your appointments and take care of your patients.
All calls are handled exclusively in France, by our small team - never by an offshore call center.
Practices, clinics, agencies, tradespeople, associations: we answer in your name, manage your calendar and pass on your messages.
Help with online administrative procedures, a business address and mail handling, at our agency, 17 rue Carnot, Montreuil.
Each service can be used on its own or combined, depending on your activity.
Beyond phone answering, come by our office at 17 rue Carnot for these services.

Welcome, mail handling, one-off secretarial support.
from €42 incl. VAT/monthRegister your company's address in Montreuil with official prefectural approval.

Administrative support by appointment, for individuals and professionals alike.
Learn more →Drop off and collect your parcels on-site.
No printer needed for your Vinted parcels.
Vocabulary, emergencies, and habits differ by industry - our teams train specifically for yours.
Your industry isn't listed? Let's talk →
Your patients reach a human voice, trained in emergencies and in the confidentiality of health data.
Phone coverage tailored to animal emergencies, with immediate transfer for life-threatening cases.
Every missed call is a missed viewing. Your leads are taken care of, even while you're out on-site.
In a meeting, on a job site or out on a call - your phone keeps working for you, without a full-time receptionist.
A professional welcome for your members and partners, without dedicating a full-time position to it.
Follow Mrs. Leroy's call to Dr. Martin's practice - step by step, as you scroll.
We assign you a dedicated number (DID). You forward your line whenever you want - no new equipment needed.
Your secretary answers in your practice's name, following your instructions. Never an impersonal voicemail.
Reason for the call, urgency, practitioner: every call is qualified according to the rules you have set.
Directly in your calendar (Doctolib, Google Calendar...), synchronized in real time.
Appointment or message forwarded instantly. Urgent calls are transferred according to your criteria.
Since 2018, M2 Secrétariat has brought together secretaries specialized in their field of origin, far from stressful large call floors.
Each secretary follows a limited number of clients, to stay available and recognizable on the phone.
Meet our teamMon–Fri 8am–7pm · Saturday 8am–6pm
A main point of contact, backed up by a colleague when she is away.
Confidential medical data is handled in a compliant environment, not on a shared spreadsheet.
To keep genuine availability - the opposite of a call center that maximizes lines handled.
Vocabulary, emergencies and habits differ by industry - our teams train specifically for yours.
At M2 Secrétariat, we believe that behind every call is a person who deserves a warm welcome.
Your secretary gets to know you, knows your patients by their first name, and adapts to the way you work. In a consultation, traveling or on leave, you know your patients are in good hands.
Enjoy the peace of mind of knowing your callers are greeted by a real person.
Your calls are handled by a human team, not by an impersonal voicemail.
Messages forwarded in real time. Emergencies handled according to your protocols.
Your secretary speaks in your name, with your tone and your values.
Our secretaries are trained in active listening and in handling sensitive situations - a warm welcome that reflects your professional values.
We build long-term relationships. Your secretary grows with you - a partnership that grows with your business.
Compliance, security and quality: our foundations since 2018.
Once we have received your documents, access and instructions. No equipment changes, no technical hassle: we take care of the setup.
A call of about 30 minutes to analyze your organization and your needs.
Assignment of your dedicated number, calendar and instructions setup.
Your secretary is trained on your instructions, your protocols and how you manage your callers.
You forward your calls, get your time back, and we handle the rest in real time.
We work with the software you already use. No migration needed.
Monthly prices shown excl. VAT and incl. VAT (20% VAT). A small team based in France: your calls are handled in France, with no offshoring.
Enter your volumes: we compare the 4 plans and recommend the cheapest one for you.
| Plan | Excl. VAT / month | Incl. VAT / month |
|---|
Your activity may benefit from a tailored study: ask for an Expert offer.
Request a quoteIndicative, non-contractual estimate. Final offer on quote. Additional services: labour rate €35.00 excl. VAT/h (€42.00 incl. VAT/h), excluding postage and supplies.
Pay as you go
No calls included: you pay for each inbound call
For a moderate volume
80 inbound calls included
For a growing practice
180 inbound calls included
For a high volume
350 inbound calls included
Services common to all plans: Personalised phone answering · Appointment booking and changes, based on your access and instructions · Message forwarding · Call screening and routing · Emergency handling based on your protocol · Call log and statistics.
For large organisations, health centres, medical centres and clinics: multi-calendar management, custom reporting, extended hours.
An unlimited offer may be proposed to you after a 3-month study of your call flow.
Administrative assistance and agency services, billed according to the time actually spent.
Postage and registered-mail fees, as well as consumables and supplies (binding, lamination pouches, any printing), are not included in the hourly rate and are billed extra on quote or at actual cost.
Request a quoteAppointment confirmation, online booking monitoring, after-hours AI relay: additional services, not included in the plans above.
Because an unconfirmed appointment can disrupt an entire day of consultations.


Because a poorly booked appointment can disrupt an entire day, our secretaries ensure:
Takes over when your secretariat is closed:
The exact rate depends on your actual call volume - not a generic package.
→ Terms and duration are set out in your quoteTell us about your practice: a tailored quote within 24h.