Your phone is ringing…

appel entrant…
Logo M2 Secrétariat
Welcome to

M2 SECRÉTARIAT - outsourced telesecretariat and phone answering service in Montreuil

for a serene everyday life
Start your journey with us
une secrétaire répond en ce moment

When your phone rings,
someone picks up.

Your phone answering service: human, local and 100% in France. A small team of secretaries trained in your field, who answer in your practice's name, manage your appointments and take care of your patients.

All calls are handled exclusively in France, by our small team - never by an offshore call center.

Since 2018 · Doctolib compatible · Team based in France · See a call
example
Incoming call · Dr. Martin's practice3 steps
Callforwarded line
Your secretary"Dr. Martin's practice, hello"
not urgent
Appointment bookedThu 2:30pm · Doctolib
urgent
Transferto the practitioner
14:02Appointment confirmed · Mrs. Leroysms ✓
13:47Message forwarded · Dr. Martinemail ✓
13:31Emergency → immediate transfer0:42
0
years of experience
0
calls handled to date
0
team members
0
clients trust us

What our secretaries handle every day

Appointment bookingDoctolib, Google Calendar
booked
Emergency identifiedimmediate transfer
transferred
Message takenforwarded by email or SMS
sent
Appointment confirmationcall or SMS 24-48h before
confirmed
Information requesthours, access, rates
answered
Cancellationslot freed up in the calendar
updated
Call screeningcold calls kept away
filtered
New patientdetails collected per your instructions
recorded
• our promise

Your patients hear your practice. Never a call center.

Request my quote
The M2 Secrétariat agency, 17 rue Carnot, Montreuil
Our agency · Montreuil
Two ways to work with us

Which service are you looking for?

For professionals

Phone answering service

Practices, clinics, agencies, tradespeople, associations: we answer in your name, manage your calendar and pass on your messages.

Our Montreuil agency

Administrative support & business domiciliation

Help with online administrative procedures, a business address and mail handling, at our agency, 17 rue Carnot, Montreuil.

Our services

Everything you need to never miss a call again

Each service can be used on its own or combined, depending on your activity.

Solutions by industry

A secretary who already speaks your language

Vocabulary, emergencies, and habits differ by industry - our teams train specifically for yours.

Your industry isn't listed? Let's talk →

Medical

Practices, clinics, health centers & nurses

Your patients reach a human voice, trained in emergencies and in the confidentiality of health data.

  • HDS-certified partner software for patient data
  • Direct booking on Doctolib
  • Emergency triage based on your instructions
"Dr. Martin's practice, hello."
"How about Thursday at 2:30pm?"
Appointment confirmed · calendar synced
How it works

One call, from the first ring to the appointment

Follow Mrs. Leroy's call to Dr. Martin's practice - step by step, as you scroll.

01 / 05

Your line, our team

We assign you a dedicated number (DID). You forward your line whenever you want - no new equipment needed.

02 / 05

A human voice, in your name

Your secretary answers in your practice's name, following your instructions. Never an impersonal voicemail.

03 / 05

Sorted by your protocols

Reason for the call, urgency, practitioner: every call is qualified according to the rules you have set.

04 / 05

The appointment is booked

Directly in your calendar (Doctolib, Google Calendar...), synchronized in real time.

05 / 05

You're informed instantly

Appointment or message forwarded instantly. Urgent calls are transferred according to your criteria.

Dr. Martin's practice
Incoming call…
00:00
Call forwarded to your dedicated line
Your secretary"Dr. Martin's practice, good afternoon. How can I help?"
Mme Leroy"Hello, I'd like an appointment - I've had a fever for three days."
Practice instructions checked · not a life-threatening emergency
Your secretary"I can offer you Thursday at 2:30pm - does that work?"
Mme Leroy"Perfect, thank you!"
Appointment confirmed · calendar synced
New appointment - Mrs. LeroyThursday 2:30pm · Reason: fever · booked by your secretary
About us

A team, not a call center

Since 2018, M2 Secrétariat has brought together secretaries specialized in their field of origin, far from stressful large call floors.

An M2 Secrétariat secretary at her desk, wearing a headset
Montreuil · since 2018

Recognizable on the phone

Each secretary follows a limited number of clients, to stay available and recognizable on the phone.

Meet our team
Availability

Available whenever your callers call

65h/ week

Mon–Fri 8am–7pm · Saturday 8am–6pm

01

A dedicated assistant

A main point of contact, backed up by a colleague when she is away.

02

HDS-certified partner software

Confidential medical data is handled in a compliant environment, not on a shared spreadsheet.

03

A limited client volume per secretary

To keep genuine availability - the opposite of a call center that maximizes lines handled.

Specialized

Trained in your field

Vocabulary, emergencies and habits differ by industry - our teams train specifically for yours.

Our values & commitments

People first, every single day

At M2 Secrétariat, we believe that behind every call is a person who deserves a warm welcome.

A relationship of trust

A real person who represents you

Your secretary gets to know you, knows your patients by their first name, and adapts to the way you work. In a consultation, traveling or on leave, you know your patients are in good hands.

Enjoy the peace of mind of knowing your callers are greeted by a real person.
0

Calls handled with care

Your calls are handled by a human team, not by an impersonal voicemail.

Immediate responsiveness

Messages forwarded in real time. Emergencies handled according to your protocols.

True to your image

Your secretary speaks in your name, with your tone and your values.

Listening & kindness

Our secretaries are trained in active listening and in handling sensitive situations - a warm welcome that reflects your professional values.

Lasting commitment

We build long-term relationships. Your secretary grows with you - a partnership that grows with your business.

Our guarantees

The M2 Secrétariat trust

Compliance, security and quality: our foundations since 2018.

HDS-certified toolsProtected medical data, processed in compliance with the GDPR.
ARCEP operatorOur telephony relies on a declared operator, ensuring compliance.
Based in FranceAll our secretaries work from France. No offshore call center.
Human-sizedA limited number of clients per secretary, to remain fully available.
Customer reviews

Rated 4.7/5 by our clients

4.7 out of 5 on Google, based on 55 reviews (as of 9 October 2026). Search for M2 Secrétariat on Google to read them in full.

Onboarding

Up and running generally within 48 hours

Once we have received your documents, access and instructions. No equipment changes, no technical hassle: we take care of the setup.

Step 1 · ~30 min

Call & assessment

A call of about 30 minutes to analyze your organization and your needs.

Step 2

Setup

Assignment of your dedicated number, calendar and instructions setup.

Step 3

Secretary briefing

Your secretary is trained on your instructions, your protocols and how you manage your callers.

Go live

You're all set!

You forward your calls, get your time back, and we handle the rest in real time.

Our partners

Compatible with your tools

We work with the software you already use. No migration needed.

Google Calendar
software for veterinarians
Google Calendar
software for veterinarians
Our pricing

A clear price list, pay-as-you-go or plans

Monthly prices shown excl. VAT and incl. VAT (20% VAT). A small team based in France: your calls are handled in France, with no offshoring.

Which plan fits your activity?

Enter your volumes: we compare the 4 plans and recommend the cheapest one for you.

≈ 3 appels par jour (lun–sam)
Labour rate €35.00 excl. VAT/h (€42.00 incl. VAT/h), excluding postage and supplies.

Recommended for you
Confort
249,00 €excl. VAT / month
VAT 20%
—
Total incl. VAT / month
—

Comparison of the 4 plans for your volumes
PlanExcl. VAT / monthIncl. VAT / month
Request a quote
Unlimited offer on study An unlimited offer may be proposed to you after a 3-month study of your call flow.

Indicative, non-contractual estimate. Final offer on quote. Additional services: labour rate €35.00 excl. VAT/h (€42.00 incl. VAT/h), excluding postage and supplies.

Freedom

Pay as you go

€29.00 excl. VAT / monthi.e. €34.80 incl. VAT / month

No calls included: you pay for each inbound call

Each inbound call
€1.50 excl. VAT · €1.80 incl. VAT
Outbound call
€1.20 excl. VAT · €1.44 incl. VAT
  • Personalised phone answering
  • Appointment booking and changes, based on your access and instructions
  • Message forwarding
  • Call screening and routing
Request a quote

Essentials

For a moderate volume

€119.00 excl. VAT / monthi.e. €142.80 incl. VAT / month

80 inbound calls included

Extra inbound call
€1.40 excl. VAT · €1.68 incl. VAT
Outbound call
€1.10 excl. VAT · €1.32 incl. VAT
  • Personalised phone answering
  • Appointment booking and changes, based on your access and instructions
  • Message forwarding
  • Call screening and routing
Request a quote

Comfort

For a growing practice

€249.00 excl. VAT / monthi.e. €298.80 incl. VAT / month

180 inbound calls included

Extra inbound call
€1.25 excl. VAT · €1.50 incl. VAT
Outbound call
€1.00 excl. VAT · €1.20 incl. VAT
  • Personalised phone answering
  • Appointment booking and changes, based on your access and instructions
  • Message forwarding
  • Call screening and routing
Request a quote

Premium

For a high volume

€449.00 excl. VAT / monthi.e. €538.80 incl. VAT / month

350 inbound calls included

Extra inbound call
€1.10 excl. VAT · €1.32 incl. VAT
Outbound call
€0.90 excl. VAT · €1.08 incl. VAT
  • Personalised phone answering
  • Appointment booking and changes, based on your access and instructions
  • Message forwarding
  • Call screening and routing
Request a quote

Services common to all plans: Personalised phone answering · Appointment booking and changes, based on your access and instructions · Message forwarding · Call screening and routing · Emergency handling based on your protocol · Call log and statistics.

Expert · on quote

For large organisations, health centres, medical centres and clinics: multi-calendar management, custom reporting, extended hours.

An unlimited offer may be proposed to you after a 3-month study of your call flow.

Request a personalised study
Additional options

Additional options · €35.00 excl. VAT/h (€42.00 incl. VAT/h)

Administrative assistance and agency services, billed according to the time actually spent.

  • Postal mail sent from the agency: standard or registered mail (with or without acknowledgement of receipt, on request)
  • File sharing and transfer from the client space, in line with authorisations and confidentiality requirements
  • Mailbox management: sorting, processing, replies and follow-up according to your validated instructions
  • Document scanning and transmission
  • Document binding
  • Document lamination

Postage and registered-mail fees, as well as consumables and supplies (binding, lamination pouches, any printing), are not included in the hourly rate and are billed extra on quote or at actual cost.

Request a quote
Additional services

Go further than phone answering

Appointment confirmation, online booking monitoring, after-hours AI relay: additional services, not included in the plans above.

Appointments

Appointment confirmation options

Because an unconfirmed appointment can disrupt an entire day of consultations.

Secretary on the phone confirming an appointment
  • Call made by a medical secretary
  • Attendance confirmation
  • Option to cancel or reschedule the appointment
  • Information relayed to the practice immediately
Phone receiving an appointment reminder SMS
  • Automatic sending 24 or 48h before the appointment
  • Customizable message
  • Reply option depending on the system used
Reliability

Online appointment monitoring

Because a poorly booked appointment can disrupt an entire day, our secretaries ensure:

  • Verification of bookings made online
  • Checking the correct consultation reason
  • Compliance with each practitioner's protocols
  • Patient contact if a change is needed
Fewer errors, fewer no-showsMore peace of mind for your practice!
Outside your hours · AI add-on
69,00 € excl. VAT/month (€82.80 incl. VAT)

Takes over when your secretariat is closed:

  • Call answering
  • Message taking
  • Essential information
  • Transfer as soon as you reopen
AI relay

Ideal for

  • Practices with long operating hours
  • Weekends and public holidays
  • Holiday periods
  • No communication ever lost

A custom quote in 24h

The exact rate depends on your actual call volume - not a generic package.

→ Terms and duration are set out in your quote
Request my quote
Contact

A custom quote in 24h

Tell us about your business and your call volume: we'll get back to you within 24 business hours with a tailored proposal.

Ouvert · une secrétaire répond en ce moment

Your next call deserves a real voice.

Tell us about your practice: a tailored quote within 24h.

Client Space

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Ubicentrex access

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Find your monthly documents here: invoice, contract, statistics and call log.

In accordance with the GDPR, the call log is automatically deleted after 12 months. Invoices, contracts and statistics remain accessible for longer.
Call us01 86 48 11 62